Contact our service center using our contact information at: https://ioncamera.info/node/13
By phone: 1-855-411-4466
Email Us: firstname.lastname@example.org
Our customer support center is open Monday to Friday, 10am to 7pm EST.
Best at this point to do a hard RESET. The camera has a small Reset port next to the microphone jack. Remove the PODZ cap and insert a paperclip or pen point to reset the device. Also note that The Game unit has a RESET port inside the waterproof door.