My computer is not recognizing my camera when I connect it via USB.

First, make sure all cables are secure.

Simply tethering the camera activates charging but not a data connection.  The camera must be turned ON and connected via a USB 2.0 port in order to access the stored media or to configure the camera settings.

Try using a different port on your computer. The computer is a USB host device which supplies power to the camera. Avoid USB Hubs which split the available 5V to other devices. Hubs may not provide enough power to correctly operate the camera – particularly if you have other devices plugged in to the HUB.

How do I check the firmware version of my Air Pro camera?

When you USB tether your Air Pro camera and turn it on, you will see two folders in the root of the microSD card. The IONApp_MAC and IONApp_Windows folders have desktop application software that lets you manage the modes, files and firmware of your Air Pro device. You must have your device connected to run these applications (they will not run from the SD card unless the camera is also present).

Running the appropriate application, use the buttons: General > Firmware Check to see if your installed firmware is up to date. Keeping up with the latest firmware for camera is critical to fix issues and maintain compatibility with the constantly changing world of desktop and mobile devices.

My video is jumpy or has no sound when I play it back on my computer?

PCs, Macs and laptops have a wide range of power and capability for playing H264 video.  Issues with poor playback can include:

  • Your machine has no hardware support for playing HD video.  Video decoding is best done in hardware and most all modern machines have hardware assistance.  If your machine does not, the processor is doing all of the work and may not be able to keep up.  In these cases you may get better video playback performance by closing other windows.
  • Your PC’s video player application may not have the proper codecs (compression decoders) for our HD video files. Please update your codecs for mp4 video and/or try another video player program.